FAQ Updated as of 07/13/2010

General Questions:

Q - What kinds of films do you have?
A - Well, what films are you looking for? At Far East Flix, we've always specialized in Chinese and Japanese Kung Fu and Martial Arts films. We also added to our inventory films of several other categories, including Japanese and Samurai, Asian horror and Science fiction, just to name a few. Please feel free to browse the titles we have currently available by clicking any of the navigation links on the left side of the top of this page. We will be adding more titles frequently, so check back and check often!

Q - What kind of media (DVD, Laserdisc, VHS) is the source for your discs?
A - Depending on the rarity of the film and the quality of the available media of that film, any of those media sources may be used, or even a combination of them (for example: English dubbed VHS audio and a widescreen DVD video presentation). Whatever the media source that is used in the products we offer, you can be assured that it is the best  video and audio presentation that we have found in our many, many years of being in this business.
 
Q - What is the overall quality of your merchandise?
A - Most of our films range in quality from EXTREMELY GOOD to EXCELLENT condition. Some of the titles we offer are extremely rare and hard to find. The quality of those films may range from only "fair" to "good". All of our films are digitally converted from the best available source materials into a NTSC DVD format. As a digital conversion from these other source materials, the DVD is a digital presentation of that film, in the same video and sound quality as the original source material(s) the DVD was mastered from.
Please be aware that there is a difference between the digital conversion (or digital "mastering") of a film and the process of digital "remastering" of a film, (which requires one to have in their possession the actual film print of the movie, for the restoring of sound and/or video deterioration). Be weary of ANY merchant who claims that they've "remastered" their products.
If you have any questions about the film or sound quality of a particular film that we have, please email. We strive to provide the best quality that there is to be found. We wouldn't settle for less, so why should you.

Q - What is the video format of the movies?
A - All of our films are offered on high quality DVD-R media in the NTSC video format only with an "all region play" (Region 0) coding. We are not able to accommodate requests for other video formats. We are sorry for any inconvenience.
 
Q - Are the movies sold in plastic cases with cover art?
A - Every film is professionally labeled and comes to you packaged with a full color cover artwork in a plastic clamshell DVD case.
 
Q - Do you offer any other merchandise besides movies?
A - No. At this time, Far East Flix is strictly a DVD merchant.

Q - I am looking for a film but I don't remember what it is called. Can you help me?
A - Yes, we can! Try to be as descriptive about the film as you can (actors, director, year film was made, plot or storyline) and we will do our best to find the title you are looking for! The more information you are able to give us, the better our chances of locating the title of your film.

Q - I am looking for a movie that is not on your website. Can you get it for me?
A -  We have a tremendous inventory of movie titles, both in our own video library as well as other titles that are commercially available from other video retailers. We have also been in the business of selling Asian import films for several years.
We make every effort try to assist our customers who want to purchase a film that is not in our catalog or otherwise unavailable for purchase.

Q - Don't you sell VHS tapes, Laserdiscs, or VCD's (video CD)?
A - No. At one time, Far East Flix did sell Laserdiscs and we discontinued distributing video tapes. At this time, Far East Flix is strictly a DVD merchant.

Q - I have seen some of the titles you sell offered by other video merchants for less money. Why should I buy movies from you?
A - We have several years experience in this business and offer the highest quality of both entertainment and customer service. Simply put, that is what you pay for. Our films are transfers from the original or first generation sources to ensure the highest quality. The movies we offer are expertly produced, professionally packaged, and digitally mastered onto high grade, quality DVD-R media. We deliver our products and respond to all customer concerns and questions promptly and courteously.
Other merchants may care very little about the product they sell and are only looking for a "fast buck". They could be offering inferior film prints with poor visual or sound quality, unprofessional translations, or poor quality digital reproduction on bulk or "low grade" blank media, and are therefore charging you a lower purchase price.
If you are satisfied with another merchant's products and service that charges a lower purchase price, then continue to purchase from that merchant...
But, if you are tired of: films that look terrible, that sound awful, that have unreadable or illiterate translations, that no longer work in your DVD player 6 months after you've purchased it, or other merchants that provide little or no customer service, we recommend that you take a look at the films and services we offer.

 
About the merchandise:

Q - What is the language of your films ?
A - Most of the titles we offer have foreign language audio, usually either Japanese or Chinese, with English subtitles. A few of the titles are offered with an English language dubbed audio track. Please refer to the item description of the individual film, which provides detailed information about the video and audio specifications as well as all additional features and bonuses.

Q - Are movies available in "Letterbox/Widescreen" format, or only in a Fullscreen format?
A - We have movies available in Fullscreen and Widescreen ("Letterboxed" or "Theatrical View") formats. Some of the titles are even available in a widescreen enhanced or "16:9" version, optimized for viewing on widescreen televisions. Please refer to the item description of the individual film, which provides detailed information about the video and audio specifications as well as all additional features and bonuses.

Q - Do the movies come with "extras", like trailers, deleted scenes or interviews?
A - Yes!! Some of our titles come with those added features and more (trailers, photo galleries, multiple audio tracks, music only sound tracks, etc.). Please refer to the item description of the individual film, which provides detailed information about the video and audio specifications as well as all additional features and bonuses.

 
 
Prices, payment methods and purchasing:

Q - How much are your videos?
A - Please view the film's description to be sure of the purchase price.

Q - Do you charge sales tax?
A - Yes, all New York State residents will be charged and must pay 8.875% sales tax on their order.
 
Q - What methods of payment are accepted?
A - Payments can be either be sent to us by mail (in the form of a cash payment, a personal check or a Local / Postal / International Money Order) or forwarded to us via an online payment transaction.
Any mailed payment MUST be well concealed with the Far East Flix address CLEARLY LEGIBLE. We will not be responsible for any mailed payments that are lost, stolen or misdirected. Please be sure that all mailed payments are in US funds ONLY and all check or money order payments are made payable to "Far East Flix". Please send your Cash, Check or Money Order Payments to:

Far East Flix
59-13 68th Avenue
Ridgewood, NY 11385
USA

All online payments, made either by a credit card or electronic bank transfer, are processed through Paypal, our online credit merchant. Paypal is fast, it's secure, and it's FREE! You must have a Paypal account to use this payment option. To see if you are eligible to open an account, visit the Paypal website.

Q - How do I place an order?
A - Orders may be placed online or sent to us through the mail for processing. Browse the site and click on the "add to cart" button the title(s) that you would like to purchase. When you have finished making your purchase selections, select the "checkout" button at the top of the page. The shipping charge and any applicable taxes (NYS only) will be added to your order total when you checkout.
During the checkout process, you will have the option to either print your order invoice (to mail to us with your payment), or continue placing the order through checkout (forwarding an online payment to us via Paypal).
Upon completing the payment transaction through our online merchant, Paypal, you will receive a confirmation informing you that the payment has been sent. All orders from online payments are immediately processed.

Q - There's a LOT of different titles I would like to purchase. Could you offer a discount for large purchases?
A - Discounts may be available for large purchases. Please forward your inquires with the list of titles that you would like to purchase to us at info@fareastflix.com.

Q - I will be needing large quantities of a particular title(s). Do you offer wholesale accounts?
A - We may be interested in providing wholesale accounts on a case by case basis. Email us at info@fareastflix.com. Please list for us in your email the titles and quantities you are interested in purchasing and we will respond with our terms and fees.

Q - Will you "trade" movies?
A - We have a tremendous inventory and generally decline all offers to "trade" films. Though, we are always on the lookout for rare or hard to find original materials (PAL or NTSC VHS, 16mm or 35mm film, SECAM, etc.). Please contact us if you have an rare or hard to find original film that you would like to sell, or if you would like to discuss any negotiations in order to forward your film to us on "loan". Any and all negotiations for a "trade" are discussed only on a case-by-case basis.

 
 
Shipping methods and fees:

Q - How much are shipping costs?
A - Shipment costs are only $6.00 per order, no matter how many titles are purchased! NYS residents are also charged and must pay 8.875% sales tax on their order.

Q - What methods of shipping do you use?
A - Domestic (continental US) orders are shipped via USPS. ALL international orders are shipped via USPS Air Mail.

Q - How long will it take for my order to be processed?
A - All orders must be processed and payments must be cleared by our banks before any order is shipped. The length of time that it takes to process an order depends on (1) the method used to place the order and (2) the the method used for payment.
All orders via mail with payments by personal checks will require up to 7-10 business days to clear. All orders via mail with payments by either Money Order or Cash are processed upon receipt of the order.
Orders placed online using Paypal are processed without any delay, because the order contents and delivery address is immediately available to us, and the payment is automatically transferred into our Paypal account.
Any exceptions to our order processing policies are on a case by case basis, and are reserved for our regular customers only.

Q - How long will it take for my order to be shipped?
A - The actual shipping time varies, depending on method of payment and destination of the shipment. The farther the shipment destination from the North East United States, the more time the package spends in transit.
Generally, we ask that customers allow 1-2 weeks from the ship date to receive their orders. Large orders or international destinations may require more time. We prepare all orders to ship as quickly as possible, usually within 1-3 days. Persons paying by personal check may have their shipment delayed by 7-10 business days to allow checks to clear before their order is shipped.

Q - Can you send my package to me COD (collect on delivery)?
A - We have decided to no longer offer the COD payment option due to the continually rising costs to you, the customer. We are sorry for any inconvenience this may cause to those few customers for which the high costs of COD is still their preferred method of payment. 
 
 
 
Return and exchange policies:

Q - I was not happy with my purchase. How can I get a refund?
A - All purchases are final. We do not offer refunds on purchases. Most of our customers are knowledgeable in the films they wish to purchase, and are already aware of what to expect in the "content" of the film. We ask that you please be sure of your purchases before you place your initial order.
If you are unsure of what a film is about and want to be sure before making your purchase, please read the film description or see our "links" page for movie database and reference pages. There you can look up the description of the particular title in question.

Q - My order arrived and the film(s) was damaged or defected. How can I get a replacement?
A - We are happy to replace any film that is damaged or defective. Customer satisfaction is our priority! We do prefer that you contact us either by mail, fax or email before you return the disc(s) so that we can prepare your replacement. Please include in the returned package your reason for the return (what is wrong with the disk), and your replacement shipment information. Note however, that we will only replace a damaged or defective film for another of the SAME title. We do NOT exchange defective or damaged goods for a different title. We ask that you please be sure of your purchases before you place your initial order.